NOTE: HCCA does not charge subscribers to send or receive SMS messages. However, your wireless carrier may charge you for messaging, depending upon your wireless carrier plan and subscription details. Once registered, you can opt out of SMS messages at any time by texting STOP to 67283 or 226787

If I didn’t enter my phone number during registration, can I go back and enter it at a later time?

In order to receive text alerts from your site on your mobile phone, you will need to enter your mobile phone number during the Rave Alert registration process. If you do not enter your mobile number during registration the following message will appear on the My Account tab: Text alerts are INACTIVE. Providing your mobile number will allow you to receive emergency messages and other valuable information via text messages. Enter Mobile Number Now. Follow the directions below to add your mobile number.

How do I change my mobile number?

Click on the My Account tab.

Click on the Edit link next to the mobile number you would like to change.

Enter the new mobile number you want to use in the fields provided.

Click Next.

For changes to your primary mobile number, you will receive a text message, with a 4-digit confirmation code to the mobile phone associated with the mobile number.

Enter 4-digit code in the appropriate field. If you did not receive your 4-digit code, select the link: click here to resend now.

Click Finish.

I did not receive my 4-digit confirmation code on my mobile phone. How do I proceed?

Once you enter your mobile phone number on the on the My Account page, Rave will send you a 4-digit confirmation code used to verify your wireless number and carrier. Please note that confirmation codes are only sent to your primary mobile number.

Enter 4-digit code in the appropriate field.

If you do not receive the code within a couple of minutes, select the "my account" tab after logging into https://www.getrave.com/login/HCCA. Then select "click here to resend now." If the carrier listed is incorrect, select "click here to modify." Select "finish."

ADDITIONAL INFORMATION ON THE 4 DIGIT CONFIRMATION CODE.  Failure to receive a confirmation code can happen for a number of reasons including it being a new or recently ported number, billing issues, or if a user has ever challenged a "premium" text charge.

Many times, the user's mobile number is looking up as deactivated on their carrier. A deactivated status means that the mobile number is deactivated for receiving SMS messages (text messages via short code). This would not affect calling the number, and will not even affect text messaging from another mobile phone.

Our aggregators have recently informed us that their carrier partners have specifically asked that they not activate an MDN if it has been deactivated by carrier request unless the carrier specifically authorizes activation. Blocking occurs for a period of time specified by the carrier and varies from 37 to 90 days.

A short code block due to a text dispute could also cause a missing message. Whenever a carrier receives a request by a subscriber to block a single short code, they blacklist all short codes as standard practice. This would effectively halt any attempts that are made by the Rave system.

To correct this type of problem, a user needs to call their carrier's customer care to make sure that they do not have any blocks on their account that would prevent them from receiving messages from short codes. Specifically, they need to ask about receiving messages from the short codes 67283 and 226787; these are the short codes used by Rave to send all alerts.

Can I access Help directly from my mobile phone?

Simply text INFO or HELP to 67283 or 226787 from your registered mobile phone and you will be sent a text message with simple instructions.

How do I change my password?

Click on the My Account tab.

Within the Rave Account section, select edit.

Enter old password.

Enter new password. Re-enter new password.

Click Save Changes.

How do I turn off text alerts?

Log into your account and select the "my account" tab. Uncheck the box in the "text" column next to "HCCA Broadcast Alerts." You cannot opt out of text messages on a group by group basis. This is a feature that will be available next year.
 

How can I stop messages from a particular group?

Click on the Home tab (the homepage defaults to Groups).

Click on the My Groups link in the sub-navigation. The My Groups page lists the groups to which you belong. Next to each group are checkboxes that allow you to select the way you want to be alerted for that particular group.

If you would like to stop receiving alerts from a Rave group via text, uncheck the checkbox and select the blue UPDATE button at the bottom of the page.

If you would like to stop receiving alerts from a Rave group via email, check the checkbox and select the blue UPDATE button at the bottom of the page.

Important Note Regarding Emergency Broadcast Alerts:

You cannot completely opt out of receiving emergency alerts. You may express a preference for receiving alerts via text message or via email OR both. Elect to have your site's broadcast emergency alerts sent to your mobile phone for immediate notification.

Voice Messaging and Notification

How do I configure when a voice message is sent to me instead of an SMS?

Only emergency broadcast messages are sent via voice message. The option to send those broadcasts via voice, sms, or email is determined by the sender of the broadcast alert.

You do have some control over delivery. First, you can choose whether or not to have voice alerts sent to your mobile phone for each mobile device you have listed. Select “Enable Voice Delivery” to turn on voice delivery.

If you wish to receive ONLY voice messages on a mobile device, list it under “Voice Only Line Contacts.” These numbers will NOT receive SMS text messages; only voice calls, when used by your site administrator, will reach you.