Thursday, May 17, 2012
 Hamilton/Clermont Cooperative Association
  Serving the schools of Greater Cincinnati 
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IT Services - Contact Information
IT Services Team Contact Information






Bill Miller
CTO
Direct Line: 513-728-7900
Fax Number: 513-931-7202
bill@mail.hccanet.org
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Susan Patrick
Manager IT Operations
Direct Line: 513-728-7913
Fax Number: 513-728-7982
susan@mail.hccanet.org
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Kelley Underwood
Manager IT Engineering
Direct Line: 513-728-7901
Fax Number: 513-931-7202
kelley@mail.hccanet.org
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Tim Thompson
Sr. IT Analyst - Operations
Direct Line: 513-728-7914
Fax Number: 513-931-7202
tim@mail.hccanet.org
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Kevin Gassert
IT Analyst - Engineering
Direct Line: 513-728-7904
Fax Number: 513-931-7202
kevin@mail.hccanet.org
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Jeff Reasoner
IT Analyst - Engineering
Direct Line: 513-728-7902
Fax Number: 513-931-7202
jeffr@mail.hccanet.org
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Kirk Holliday
IT Analyst - Engineering
Direct Line: 513-728-7943
Fax Number: 513-931-7202
kirk@mail.hccanet.org
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IT Services - Department Description
The IT Department assists schools in achieving their current and future technology goals through providing the following services.

The IT Department is responsible for the following:

  • Connecting to HCCA via Fiber Ring & 10 Mb ethernet (via ATM fiber channel)

  • Hardware maintenance

  • Network design & support

  • Telephony design & support

  • Software packages & support

  • Monitoring state of connectivity to subscribing schools

  • Access to the Internet for approximately 180 school districts & buildings

  • Firewall protection

  • Customizable URL filtering

  • Virus protection on all incoming email

  • Monitoring district bandwidth usage and district downtimes

  • Performing backup and restoration procedures on all in-house servers.

  • Assistance & support for Tech Coordinators, Internet Coordinators & users

  • Internet Coordinator training

  • Site licensed connectivity software

  • Web hosting services

  • Web-based email

  • Providing DNS

  • Support for Domain Names - registration

  • Providing E-ratable services

  • H/CCA's internal network

  • Exchange mail archiving services

  • Archiving Services - Onbase

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